Question: What system requirements are required for using your player?
Answer:

1) Windows 2000/XP/Vista or Mac OS X or higher.
2) Windows Requirements:
• Internet Explorer 6 or higher or Firefox 2 with the ActiveX plugin installed. (Firefox 3 users should follow these steps).
• Your browser's Javascript functions must be enabled.
• Your browser must allow popups.
• Windows Media Player 8 or higher.
• Windows Troubleshooting Tips

3) Mac Requirements:
• Firefox 2. Firefox 3 is supported, but you may encounter odd behavior such as duplicated video. (Safari is supported, but not recommended).
• Quicktime
• Flip4Mac WMV Tools for Quicktime.
• Your browser's Javascript functions must be enabled.
• Your browser must allow popups.
• Mac Troubleshooting Tips

4) Linux Requirements:
• Download the mplayer plugin for Firefox from http://www.linux-sxs.org/multimedia/mplayermozplug.html.
• Unfortunately we do not offer more support for Linux at this time.

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Question: My tuner says "buffering" a lot and drops in and out. What's the deal?
Answer:

• We recommend a broadband connection when use our site as well as viewing our on demand content and listening to our online stream. Slower connections may cause the content to constantly buffer or never load.

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Question: The player redirects me to a page saying I am not allowed to listen. Why?
Answer:

• Due to licensing restrictions, we are not able to allow access to our streaming and on demand content from outside the United States.
• If you are located on a US Military Base, fill out the form to request access. If you have done this once before, please note that military bases frequently change their internet protocol, so if you were unblocked once before and are blocked now, please send the request again and we will update our settings. It is difficult to keep up to date with these changes, so we apologize.
• Sometimes businesses route their internet connection outside of the country. This is often the case with companies who have headquarters outside the US (Honda, Hyundai, for example). Even if your office is located in the US, we would not be able to unblock you. Sorry!
• If you feel you are being incorrectly blocked, please email websupport@clearchannel.com with your IP address (http://whatismyipaddress.com/).

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Question: Why do I hear different commercials, public service announcements and music when you are playing commercials over the actual airwaves?
Answer:

• Contracts with certain voice-over actors/talent and commercial production agencies prohibit us from carrying our normal over-the-air commercials. Most of these are extracted from the stream. We then insert specials ads into the stream so you don't hear dead air for minutes at a time. We play free public service announcements as way of helping non-profit and community groups get their messages out. We sometimes play some music, because… well, we're radio – and we like music.

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Question: Why am I hearing your stream on a delay from the over the air broadcasts?
Answer:

• We send our over the air signal to a streaming company who then processes it and sends it out over the internet. This creates some delay. More delay is caused intentionally to allow the tuner a "buffer" which picks up scrambled bits and then reassembles them so that it sounds as if nothing has been missed in the process. In other words, it creates less drop-out this way.

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Question: Can I participate in on-air contests I hear about through the online stream?
Answer:

• Station contests are only open to listeners who reside within the Station's TSA (total survey area) as defined by Arbitron Inc. Station listeners via internet streaming should not participate in on-air contesting due to technical delay and geographic scope of the internet.
• This means if you do not live in an area where you can hear the station normally on the radio, you would not be eligible to win any on-air contests.

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Question: My pop-up window loads but I don't see any text/buttons/tabs/player. Why?
Answer:

• Javascript must be enabled to view the player.
• If Javascript is enabled and you are still unable to view the player, please reset your browser's security settings to the default level.

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Question: I've emailed you a question, comment, complaint or compliment and haven't heard back from you today or yesterday! Why not?
Answer:

• We wish we could respond to everyone immediately, but we do not have 24/7 customer support. Please know that we do appreciate all feedback and do try to get back to everyone eventually.

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Question: Why do you block some programs on your stream that I can hear on you over the air radio station?
Answer:

• Sometimes (not often), we do not have the rights to stream certain sports or music programs. We offer streaming for free, but not everybody does, so if we stream something for free that someone else is charging a fee for – well you know… that's why law degrees are so popular!

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Question: I clicked on listen live on your homepage but nothing happened. Why?
Answer:

• You must allow popups to view the player.
• When clicking to launch the player, you may see a notification at the top of your browser. If using Firefox, click Options and select always allow popups from this site. The Google and Yahoo toolbar may also be blocking the popup.
• To prevent this from occuring again, you might want to configure your browser's popup settings to allow http://www.kiss107fm.com as an exception.

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Question: How do I report errors or get answers to questions not on this list?
Answer:

• Email websupport@clearchannel.com
• Please provide a link to this site in your email as well as your Operating System and version (Windows, Mac OS, etc) and internet browser you are using (Internet Explorer, Firefox, Safari, etc). If you do not provide this information, don't expect a response because we won't know what to look for! In other words, emailing us with "your stream doesnt work" won't necessarily help us determine the problem.
• The recipients of this email will not be able to answer general questions about this radio station's contests or on-air programming.
• The recipients of this email cannot guarantee a response.

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Question: The pop-up window opens, and I see a Windows Media Player on the left side of the screen, but nothing plays. Why?
Answer:

• You must have Javascript enabled for your browser.
• You must be using Internet Explorer 6 or higher or Firefox 2 with the ActiveX plugin installed. (Firefox 3 users should follow these steps).
• You must be using Windows Media Player 8 or higher.
• Your browser's security settings must be set to the default level.

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Question: It looks like there are two Windows Media Player control bars on the left hand side of the screen. Why?
Answer:

• This is an issue seen when using the Firefox browser. Follow these steps for using our player with Firefox.

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Question: Sometimes when I click to view a video or other content, the Windows Media Player on the left side of the screen has a black area on top of it or shows some weird color while it plays the song. Why?
Answer:

• This is an issue seen when using the Firefox browser. Follow these steps for using our player with Firefox.
• Right-click on the Media Player screen and choose Options. Slide the Video Acceleration setting to half. If you still encounter issues, slide it to None.
• If you still encounter issues, check to make sure you have correct or most up-to-date video display drivers installed for your computer. You may need to check with your manufacturer's website.

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Question: The pop-up window loads and shows a list of tabs, but then they disappear and nothing is shown on the player for about 30 seconds. Then an image appears under the tabs and nothing plays. Why?
Answer:

• This is an issue seen when using the Firefox browser. Follow these steps for using our player with Firefox.

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Question: The video I was watching ended and the player played a song I didn't click on. Why?
Answer:

• This is a feature called "Linear Streaming". We pre-program playlists of media content.
• This means that after selecting song in a particular type of content, you will be served all related content until the end of the playlist has been reached.
• You may select content to play at any time during the linear stream.

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Question: The video I was watching ended and the player stopped playing. Why?
Answer:

• The particular video that was playing was the last item in the linear stream.
• Please select another piece of content to enjoy!

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Question: I clicked on Videos and see a list of artist names, but I don't see any videos to play. How do I see videos for an artist?
Answer:

• You must click on an Artist name to see the available media for that Artist. The list should automatically expand to display the available content.

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Question: The song I was listening to stopped and another I didn't click on started playing. Why?
Answer:

• This is a feature called "Linear Streaming". We pre-program playlists of media content.
• This means that after selecting song in a particular type of content, you will be served all related content until the end of the playlist has been reached.
• You may select different content to play at any time during the linear stream.

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Question: A different song/video than the one I clicked on played. Why?
Answer:

• The selected media is temporarily unavailable. Another related piece of media from our linear stream playlist was selected for you.

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Question: I've tried everything and I still cannot get your stream to play. Why?
Answer:

Firefox users: Follow these steps for using our player with Firefox.
Internet Explorer users, follow these steps below:

• Go to Tools > Internet Options
• Select the Security tab
• Move the slider to Medium-High. Click Apply, click OK, restart your broswer. Try our stream again.

• If that doesn't work, go to Tools > Internet Options
• Select the Security tab
• Scroll down to Active X controls and plug-ins
• 'Binary and Script behaviors' set to enable
• 'Run Active X controls and plug-ins' set to enable
• 'Script Active X controls marked safe for scripting' set to enable
• Under Scription, 'Active Scripting' set to enable
• Click OK and retry our stream again.

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Question: I don't see a QuickTime Player or a QuickTime Player logo and I don't hear anything. Why?
Answer:

• You must have Apple's QuickTime player and Flip4Mac WMV Tools for QuickTime in order to view content.
• Please download from http://www.apple.com/quicktime/download/
• Please download from http://www.flip4mac.com/wmv_download.htm

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Question: My browser says I need a plugin of type 'video/quicktime'. Why do I see this?
Answer:

• You must have Apple's QuickTime player and Flip4Mac WMV Tools for QuickTime in order to view content.
• Please download from http://www.apple.com/quicktime/download/
• Please download from http://www.flip4mac.com/wmv_download.htm

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Question: I see a QuickTime Logo/Player, why don't I hear anything?
Answer:

• The content you are looking for has expired, please select another tab or item in the playlist to view content.
• If this does not work, please verify that Javascript is enabled and you have QuickTime and Flip4Mac WMV Tools for QuickTime installed.

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Question: I have QuickTime and Flip4Mac. Why does the browser always open an external QuickTime Player to play my stream?
Answer:

• Your settings for Flip4Mac WMV Tools for QuickTime are incorrect.
• Please open System Preferences by clicking the "Apple Symbol" in the upper left corner of your screen selecting the Flip4Mac icon in the list that is displayed.
• Click the "Browser" tab, un-check Launch QuickTime Player.

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Question: What is Flip4Mac Windows Media Components for QuickTime?
Answer:

• Flip4Mac WMV is a collection of QuickTime components that allow you to play, import, and export Windows Media video and audio files on your Mac using your favorite QuickTime-based applications.

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Question: Where can I get Flip4Mac Windows Media Components for QuickTime?
Answer:

• http://www.flip4mac.com/wmv_download.htm

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Question: The pop-up window loads and shows a list of tabs, but then they disappear and the browser appears to "freeze" for a long period of time. Why?
Answer:

• When the player is first launched and periodically while viewing content, ads may be displayed. Some ads may take longer to load than others while other ads may be broken entirely. We do our best to ensure these ads load and play efficiently, however, while an ad is being served, no other content will displayed in the player.
• After a period of time (usually about 30 seconds), your content will appear and begin playing.
• *Note for Safari users: Some ads break the playback features in the player. If this happens, either load the player in Firefox or refresh the player window until the content plays. We are working on that error.

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Question: The video I was watching ended and the player played a song I didn't click on. Why?
Answer:

• This is a feature called "Linear Streaming". We pre-program playlists of media content.
• This means that after selecting song in a particular type of content, you will be served all related content until the end of the playlist has been reached.
• You may select different content to play at any time during the linear stream.

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Question: The video I was watching ended and the player stopped playing. Why?
Answer:

• The particular video that was playing was the last item in the linear stream.
• Please select another piece of content to enjoy!

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Question: I clicked on Videos and see a list of artist names, but I don't see any videos to play. How do I see videos for an artist?
Answer:

• You must click on an Artist name to see the available media for that Artist. The list should expand to display available media.

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Question: The song I was listening to stopped and another I didn't click on started playing. Why?
Answer:

• This is a feature called "Linear Streaming". We pre-program playlists of media content.
• This means that after selecting song in a particular type of content, you will be served all related content until the end of the playlist has been reached.
• You may select content to play at any time during the linear stream.

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